Passenger

Setting a benchmark in passenger comfort

Setting a benchmark in passenger comfort

Boasting a variety of innovative features, the new Satellite S4 at Paris-Charles de Gaulle (CDG) has been designed to provide a relaxing environment, reflective of the city of Paris itself. Ryan Ghee reports.

AdP’s focus on passenger satisfaction

Aéroports de Paris launched its Passenger Experience Survey in 2006, as part of its proactive approach to achieving customer service excellence. More than 56,000 passengers will participate in the survey in 2012. François Rubichon, Chief Operating Officer, outlined the Aéroports de Paris customer service strategy to Ross Falconer.

The bounceback brewing at Bratislava

Following a period of significant growth, which saw throughput peak at 2.2 million in 2008, Bratislava Airport entered a period of consolidation. Around 1.6 million passengers were handled in 2011 – a year that featured positive trends in charter and cargo traffic. With renewed vigour in hand, a priority in 2012 is completing the second phase of the new passenger terminal. Maroš Jan?ula, CEO, Bratislava Airport, outlined his strategy to Ross Falconer.

Novosibirsk Tolmachevo: Siberia’s gateway

The largest airport in the Urals, Novosibirsk Tolmachevo Airport is a transit hub on major routes between Europe and Asia. Magdalena Anna Fas reports.

Ekaterinburg Koltsovo Airport: The Golden Middle

Ekaterinburg Koltsovo Airport is Russia’s fifth largest airport in terms of traffic volume. Implementing a large-scale reconstruction project, with the RENOVA Group as its strategic investor, Koltsovo has become a powerful and convenient regional transport and logistics node. Magdalena Anna Fas reports.