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Passenger

Innovative web app to improve end-to-end passenger experience

OmniServ, a subsidiary of Air Serv & ABM, and one of the UK’s leading airport service providers, has launched an innovative web app for employees, enabling them to present relevant information to passengers based on the role they are performing at the airport.

Fraport adds premium ‘Home to Gate’ service

Premium ground experiences are usually exclusive to travellers who have paid for a premium seat onboard the aircraft, but Fraport has broken the mould with its new ‘Home to Gate’ service. Travellers do still have to pay an additional fee to make use of the new service, but it is open to everyone regardless of which airline they are flying with, which class they will sit in, or where they will be flying to.

Budapest Airport offers security queue jump vouchers

Travellers who wish to skip the queues at airport security now have the option of doing so at Budapest Airport, following the installation of Fast Track voucher vending machines in Terminals 2A and 2B.

Edinburgh Airport trials Google Glass for customer service

Customer-facing staff at Edinburgh Airport have been equipped with Google Glass as part of a trial to explore the viability of the wearable technology device as a customer service tool. 

WiFi based passenger tracking at HEL

A new WiFi-based system at Helsinki Airport allows passengers to be tracked throughout every step of the airport process via their smartphones, and is expected to bring about benefits relating to queue management, resource allocation and retail. Finavia, operator of the Finnish capital city’s airport, has teamed up with fellow Finnish company Walkbase, which has installed sensors across the airport site, from the car parks to the departure gates.