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Passenger

Baggage collection and delivery at LCY

Travellers arriving at London City Airport on a British Airways flight can now choose to have their luggage collected from the baggage reclaim hall and delivered to their final destination.

‘Heathrow Helpers’ employed to assist passengers

‘Heathrow Helpers’ are now on-hand across all terminals at London’s Heathrow Airport as part of the ongoing effort to improve the passenger experience at Europe’s busiest airport

An unwelcome passenger: Air travel and outbreaks

The Ebola epidemic tearing savagely through parts of West Africa is the most severe public health emergency seen in modern times. As of the end of September, the number of recorded people infected by the virus has surpassed 6,500 with more than 3,000 deaths, in figures that are expected to vastly underestimate the true impact of the disease. With the World Health Organization warning that the spread of the virus shows no sign of relenting, we look at the role of the air transport system. 

Delivering ‘a quick, simple, and consistent passenger journey’

John Holland-Kaye took on his new role as CEO at London Heathrow Airport in July. In his previous role as the airport’s Development Director, he played a pivotal role in the delivery of the new Terminal 2: The Queen’s Terminal, and has also been heavily involved in developing the new approach to Heathrow expansion, which has been shortlisted by the Airports Commission. He outlined his initial priorities as CEO to Ross Falconer.

Providing a positive, seamless experience for PRMs

Airports’ comprehensive efforts to provide an enjoyable customer experience include services for Passengers with Reduced Mobility (PRMs). Airports work closely with all relevant stakeholders to provide as seamless and stress-free a journey as possible. Here, Airport Business examines some of the latest developments from key service providers.