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Passenger

London Heathrow extends baggage delivery service to Terminal 4

The AirPortr baggage delivery service is now available for passengers arriving at and departing from London Heathrow Airport’s Terminal 4. The service went live in Terminals 3 and 5 in December 2015, and it has now been extended to Terminals 2 and 4.

Travellers embracing efficiencies of self-service bag drop

Baggage handling automation is an increasingly prevalent contributor to both efficient airport operations and an enhanced passenger experience. Lieselotte Neste, Executive Vice President, Business Line Mobility, Materna, discussed the current trend of self bag drop systems to enhance automated processes with Marta Dimitrova.

Global airport app FLIO partners with Plaza Premium Lounges

Plaza Premium Lounges has newly partnered with FLIO, the global airport app, allowing its 100,000 registered users to find, book and pay for any of 51 Plaza Premium Lounges in 24 international airports. Stephan Uhrenbacher, CEO and founder of FLIO, expands on the benefits of this partnership.

Fraport opens “Gaming World” to entertain passengers

Fraport has launched a new entertainment area for travellers at Frankfurt Airport as part of the “Great to have you here!” service quality project. While waiting for their flights, passengers are able to enjoy a wide range of the latest arcade games free of charge.

The Airport Helper: How a good idea is spreading among Europe’s airports

Do not know where to pick up a baggage trolley, where to rent a car or where to eat a delicious meal at the airport? Ask your Airport Helper! Created in 2007 by Aéroports de Lyon, the Airport Helper is a new concept of customer service that aims to provide passengers with any information or guidance they need at all steps of their journey throughout the airport. By the end of the year, there will be 11 European airports offering this service. Inês Rebelo reports.