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Passenger

Personal guides enhancing Chinese traveller experience at Helsinki Airport

Finavia is making it easier for Chinese travellers to navigate Helsinki Airport with a personal guide service in their native language. The guides met nearly 20,000 travellers between June and July, and the service has had a positive impact on commercial activities including airport retail.

Innovation Showcase

Travellers across Europe stand to benefit from a range of new and inventive projects, from a robot bag drop to a passenger-focused “innovation challenge”, as Ryan Ghee reports.

Naples Airport installs automated border control e-gates

Passengers from within the European Union arriving at Naples International Airport can now make use of automated border control e-gates. The e-gates use facial recognition technology to confirm that the passenger is the passport holder, while fingerprint verification technology has been built in to add an extra layer of security when required.

Frankfurt Airport focuses on relaxation with new silent chairs and yoga rooms

Travellers at Frankfurt Airport now have new relaxation opportunities thanks to Fraport’s introduction of so-called “silent chairs” and yoga rooms as part of its ongoing “Great to have you here!” passenger experience improvement programme.

New generation kiosks installed at AMS, CDG and ORY

A new generation of kiosk jointly developed by Air France-KLM and SITA is now in operation at Paris’ CDG and Orly airports, as well as Amsterdam Airport Schiphol. A total of 765 of the new kiosks will be installed at 50 airports served by Air France-KLM.