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Passenger

Helsinki Airport aims to reduce passenger stress with unique forest experience

Through the Helsinki Airport Development Programme, Finavia aims to make Helsinki one of the best airports in the world in terms of customer experience. As part of this, Metsä/Skogen is bringing the calming and healing power of the Finnish forest to Helsinki Airport.

Insta-wonders of the world fly into Heathrow

Four of the world’s most Instagrammed pieces of street art have been recreated at Heathrow to provide passengers with the perfect ‘post’ moment when starting their journey at Heathrow. The artwork aims to make Heathrow the most Instagrammed airport in the world this year.

Budapest Airport and Kiwi.com create seamless self-connection

Budapest Airport and Kiwi.com – an online travel-tech company – have joined forces to create an initiative to transform transfer traffic through the airport. The product – ‘bud:connects’ – is designed to facilitate smooth and efficient travel for transferring passengers.

Leeds Bradford Airport investing £5m “to profoundly change perception and reality of customer experience”

Leeds Bradford Airport is investing £5 million (€6m) this summer in a programme of upgrades and customer service initiatives to enhance passenger experience. “Our vision is to serve our region as a truly outstanding airport and to profoundly change the perception and reality of customer experience for passengers,” says Joanna Wild, Chief Commercial Officer, Leeds Bradford Airport.

Breaking the language barrier: Edinburgh Airport introduces device to help communicate with international passengers

Edinburgh Airport has introduced Pocketalk – a device that enables speech to be translated into 74 languages. Initially introduced in the airport’s security area, it will now be rolled out to other staff who interact with passengers on a daily basis.