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Self-tagging an “integral part of the future”

Self-service initiatives play a key part in enhancing the passenger experience, while helping airports to increase the capacity of existing terminal facilities. Borry Vrieling, Founder and Managing Director, eezeetags, described the advantages of using self-service bag tags to Samantha Jenkins.

‘Airports still playing catch-up on smartphone apps’

Facebook Head of Travel Lee McCabe, interviewed by Ross Falconer.

New languages added to Frankfurt Airport’s information kiosks

Frankfurt Airport has enhanced the passenger experience by adding five more languages – Arabic, Japanese, Korean, Russian, and Spanish – to its 100 self-service information kiosks. The information is already offered in German, English, and Chinese (Mandarin).

Phase 5 Technology implements innovative multi-airline bag drop at Edinburgh Airport

The just-published Summer edition of Airport Business includes a focus on Edinburgh Airport’s ambitious £150 million (€200m) five-year investment programme. This in turn highlights the innovative multi-airline bag drop facility introduced in partnership with Phase 5 Technology. Here, Lawrence Eke, Managing Director, Phase 5 Technology, gives Airport Business a more detailed briefing on the advantages offered by the technology.

Meeting the expectations of connected travellers

Technology is improving the passenger journey in many ways. Dave Bakker, EURO President, SITA, shared his insights into how it is being used to enhance the experience of connected travellers with Ross Falconer.