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EU Matters

Results of the World Business Partner Programme 2010

This past year saw the effective re-birth of the World Business Partner (WBP) programme, with the move from central to regional management. Since January 2010, European members of the WBP programme are being coordinated by ACI EUROPE in Brussels. The main objective was to give closer attention to the WBP members of the European continent and re-establish more personal contact with each of them in order to better serve their needs. In reviewing the past 12 months, the results of this change seem quite promising. Report by yulia plyusnina and robert o’meara.

ASQ: Benchmarking passenger satisfaction

ACI’s ASQ (Airport Service Quality) Programme was initiated to provide airports with recognised and reliable quality of service indicators. It utilises a range of management tools based on benchmarking and best practice to help airports improve customer service. Ross Falconer reports.

Implementing Rules for aerodromes to be adopted by end-2013

As reported under ‘EASA News’ in the autumn issue of Communiqué Airport Business, the competencies of the European Aviation Safety Agency (EASA) have been extended to rulemaking in the areas of aerodromes (ADR) and Air Traffic Management (ATM)/Air Navigation Services (ANS). It is foreseen that the Implementing Rules (IR) for aerodromes will be adopted by the end of 2013.

EC launches new air passenger rights campaign

After generating some headlines during the volcanic ash crisis, the regulation on air passenger rights made news again on 29 June, as European Commission Vice-President in charge of Transport, Siim Kallas launched a new campaign on air passenger rights. The launch took place at Brussels Airport and coincided with the increased traffic of the summer holiday season.

Rutten of the Schiphol Group re-elected for a second term as President of ACI EUROPE

At the 20th ACI EUROPE Annual Assembly, hosted by SEA Milan Airports, on June 17-19, after an extremely active year as President of ACI EUROPE, Ad Rutten COO of Schiphol Group has been re-elected to lead the organisation for a second year.