All Nippon Airways (ANA) earlier this month announced the introduction of ‘ANA Baggage Drop Services’, Japan’s first self-service baggage drop system, available for domestic passengers departing from the airline’s hub at Tokyo Haneda Airport’s Terminal 2 from the beginning of July. The launch is in line with the airline’s ongoing efforts to continually enhance the travel experience for all passengers travelling with ANA, and is offered conveniently alongside the airline’s automated check-in machines, which contribute to shorter queues for passengers.
ANA also announced its plans to install a total 39 self-service bag drop machines at Tokyo Haneda by the end of 2015 – the greatest number of baggage drop systems in any one airport in the world.
ANA won the SKYTRAX Award for the World’s Best Airport Services for three consecutive years, and the introduction of ‘ANA Baggage Drop Services’ is a demonstration of the airline’s continued commitment to customer service.
“At ANA, we continuously strive for the highest global standards of service, in order to enhance convenience for our customers,” said Tetsuo Fukuda, ANA Executive Vice President of CS & Products Services, Corporate Planning. “We are proud to offer the first automated baggage drop stations in Japan; this is the latest offering in our mission to create a seamless check-in process for our guests, and we plan to roll out more services in the months to come.”
‘ANA Baggage Drop Services’ are available in English, traditional Chinese, simplified Chinese and Korean, to accommodate the rising number of foreign residents in and visitors to Japan. May 2015 saw 49.6% more inbound travellers to Japan than the same period one year ago, with a total of 1.64 million visitors marking a record number for a single month.
