Phase 2 of the investment programme to transform Sydney Airport’s T1 is now underway, marking the start of the next stage in its strategy to deliver a world-class experience for passengers, visitors and staff. The renovation addresses the need for more direct paths through the terminal, clearer sight lines, better wayfinding, more passenger seating closer to gates, and an overall superior customer experience.
Phase two of international T1 improvement programme has now commenced. Key passenger benefits include wider pathways to improve passenger flows, shorter walking distances, greater lines of sight, clear signage and more seating closer to boarding gates.
The ongoing works will answer the demand for a more fluid passenger experience in the international terminal at Australia’s busiest gateway, through the creation of wider pathways to deliver improved passenger flows and more direct paths to aircraft gates; a new central ‘boulevard’, providing passengers with shorter walking distances, greater lines of sight and access from security to the boarding gates and aircraft; and clear signage and wayfinding that will better assist passengers in navigating the terminal. Additional casual seating in closer proximity to boarding gates will also be installed, as well as a renewed retail and food & beverage offer with “commanding views” of the city and airfield. Reorganised duty free tenancies in Arrivals, meanwhile, will facilitate the development of improved pre-passport control zones with more space for e-passport kiosks and optimised access to passport control line.
Kerrie Mather, Sydney Airport’s Managing Director and Chief Executive Officer: “Sydney Airport is Australia’s gateway and we are working hard to deliver our passengers an enhanced customer experience and airline partners more efficient operations.”
Works that will take place in Phase 2 of the renovation include the roll out of automated technology for passport control; expansion of the inbound immigration hall to provide increased passenger passport control processing capacity in both Pier B and Pier C Arrivals; the relocation of the Pier C Departures duty free store and opening of an Arrivals store; and the construction of a straight path through the main duty free store from the screening area to gate lounges, with works expected to be completed by September 2015.
Sydney Airport embarks on the second phase of its T1 improvement programme following the announcement of its new duty free partnership with Heinemann Duty Free in February.
Heinemann Duty Free will create a new, unique shopping experience in Sydney Airport’s T1, with an extensive selection of brands at attractive prices and two dining concepts, headed by celebrity chef Luke Mangan. Due for completion in the third quarter of 2016, the commercial works have been staged over 20 months to minimise potential disruption to passengers.
When the development is completed, Heinemann Duty Free will showcase 400 new brands at Sydney Airport, and will offer its passengers the convenience of online and mobile shopping. As well as its extensive core product range, an exciting array of premium fashion and accessories brands and a large selection of toys and games will be on offer, alongside local and international delicacies, and a section dedicated to authentic Australian produce. Due for completion in the third quarter of 2016, the works have been staged over 20 months to minimise potential disruption to passengers.
“Following the completion of works, we will deliver a world-class airport experience for passengers,” Kerrie Mather, Sydney Airport’s Managing Director and Chief Executive Officer, said. “Direct, straight paths, wider walkways, more gate lounge seating, improved terminal ambience, a brand new shopping and dining offering and improved wayfinding will help transform T1 into Australia’s premier airport terminal. Sydney Airport is Australia’s gateway and we are working hard to deliver our passengers an enhanced customer experience and airline partners more efficient operations.”
