A new generation of kiosk jointly developed by Air France-KLM and SITA is now in operation at Paris’ CDG and Orly airports, as well as Amsterdam Airport Schiphol. A total of 765 of the new kiosks will be installed at 50 airports served by Air France-KLM. Aside from self-service check-in, the kiosks include a number of new features, including ‘chip & pin’ and contactless payment functionality, which enable travellers to pay for flights, upgrades, meals and other ancillary services. They have been designed with future developments – NFC payment functionality, for instance – in mind. “The initial feedback is very positive with reports of increased availability, better user interface and improved self-use ratios,” explains Nicolas Nelson, Vice President Distributed Services IS Group, Air France-KLM Group.
