London City Airport (LCY) has chosen Concessionaire Analyzer+ (CA+) software solution to manage its non-aeronautical operations.
LCY has upgraded to automation of contract management and analysis, replacing the manual input of data and spreadsheets. CA+ is said to provide LCY with the opportunity to obtain better insights on sales patterns and to work with concessionaries to evaluate their performance.
“Technology has become increasingly important across all areas of the business, to improve processes and customer experience. CA+ will help us to work smarter, to understand what our passengers want from retail and F&B and how we can optimise services,” comments Simon Potts, Director of Non-Aviation Revenue at London City Airport.
LCY is fully automating the process of collecting detailed sales data from concessionaires, as well as flight details from their operational systems, and will be using the CA+ Business Intelligence platform to correlate sales with flight data along with other operational information. This will enable LCY to measure and analyse sales performance through a number of dashboards and reports on the fly, providing better insights into their sales patterns in order to optimise its retail and food & beverage operations and performance.
CA+ Business Intelligence Dashboards enable airports to better understand and manage their non-aeronautical revenues
In 2015, LCY’s passenger numbers exceeded four million and this number is expected to rapidly grow over the coming years.
“Like many other airports of varying sizes, LCY places much emphasis on the improvement of non-aeronautical revenues in order to boost profitability,” says CA+ CEO John de Giorgio. “We are thrilled to be working on this project with the team at London City, an exemplary fast growing airport that is achieving international recognition at a steady pace as witnessed by its recent acquisition.”
CA+ will be showcasing its solution at ACI EUROPE Airport Commercial & Retail Conference and Exhibition in Helsinki, 11 to 13 April.
