The Heathrow Helpers speak 38 languages between them, and the team also includes a member who is fluent in sign language.
‘Heathrow Helpers’ are now on-hand across all terminals at London’s Heathrow Airport as part of the ongoing effort to improve the passenger experience at Europe’s busiest airport. The team of Helpers will answer passenger queries relating to their airport experience, and each one will also carry specific pieces of equipment that could be of use to travellers. For example, the Heathrow Helpers’ tool belts include mobile phone chargers for passengers who urgently need to charge-up their device, and they will carry soft toys to help keep younger travellers entertained. Between the team of Helpers, they speak 38 languages, plus sign language, and each one has been hand-picked specifically for their personal skill set.
In addition, Heathrow Airport has unveiled its new ‘Heathrow Upgrade’ service. This offers premium travellers a dedicated Helper to accompany them on their airport journey, as well as a porter to carry their bags.
“At Heathrow, we see a wide range of passengers travelling through the airport daily, and with this comes a variety of needs and demands that must be catered for,” explained Normand Boivin, Chief Operating Officer, Heathrow Airport. “That’s why our latest trial highlights Heathrow’s endeavour to provide a unique and bespoke service to everyone using the airport. Our Heathrow Helpers will be present all week, providing passengers with that extra special treatment.”
