Passengers arriving at London City Airport can now choose to have their luggage collected from the baggage reclaim belt and delivered to their home or office in London.
Travellers arriving at London City Airport on a British Airways flight can now choose to have their luggage collected from the baggage reclaim hall and delivered to their final destination, thanks to a new partnership between the airline and a luggage delivery company.
Passengers flying into London City Airport have been able to register for the paid-for ‘AirPortr’ baggage delivery service since May 2014, but the ‘Carousel Collection’ element is a new addition, and is initially being offered to British Airways’ Executive Club members free of charge, as long as they also sign-up for the onward delivery service. The service means passengers can land and leave the airport without having to worry about collecting their baggage, as it will be delivered to their home or place of work.
Chris Nash, Customer Experience Manager at British Airways, said: “In line with our ‘To Fly, To Serve’ promise, BA are focused on improving the entire customer journey from the start to the end of the journey, and not simply between take-off and landing. We are delighted to be the ‘first to market’ to offer this service with AirPortr to our BA Executive Club members, representing a clear service differentiator at LCY and benefit to our premium/frequent flyers.”
