Hamburg Airport has installed new self-service kiosks and bag drop units to empower passengers to take complete control of the check-in process. (Photo: ©Michael Penner)
Hamburg Airport has introduced a new common use self-service bag drop system in Terminal 1, which enables passengers to complete the check-in, tagging and bag drop processes completely independently. The common use nature of the system allows passengers flying with both Lufthansa and easyJet to use the check-in kiosks and bag drop units, which have been supplied by Materna GmbH. Hamburg Airport also employed Evans Airport Solutions to assist with the layout of the new products to ensure they fit in with the existing terminal infrastructure.
Passengers who wish to make use of the ‘do it yourself’ option must first check-in and print their boarding pass using a kiosk if they have not already done so at home. They must then proceed to a bag drop unit, where the boarding pass is used as the identifier. A self-adhesive bag tag is then printed and attached to the bag by the passenger, who can then follow the touch-screen instructions to indicate that their luggage is ready to be processed.
Commenting on the installation of the new self-service system, Thomas Lueders, Project Leader for Terminal Management, Hamburg Airport, said: “This enables us to offer our passengers better service thanks to reduced waiting times, shorter walking distances and ease of orientation. We are now entering the next phase optimistically, expanding the self-service infrastructure.”
